FAQ
Still Have Questions?
Below are some of the most common questions our customers have asked us! If you don’t find what you’re looking for, get in touch with our team. We’d be happy to help!
General Questions
What exactly is OLIPOP?
OLIPOP is a healthy soda crafted with prebiotic fiber, plant-based ingredients and natural flavors. It offers classic soda taste while supporting digestive health with low sugar and functional benefits.
Why should I drink OLIPOP?
OLIPOP lets you enjoy great-tasting soda without excessive sugar or artificial ingredients. Each can delivers prebiotic fiber to support gut health, making it a smarter alternative to traditional soda.
How can I stock OLIPOP in my store?
If you are a retailer interested in carrying OLIPOP, please contact our wholesale team through our official website. We will provide detailed cooperation and ordering information for you.
Are you hiring?
We are always looking for passionate team members. Please check the career page on our official site for open positions and application details.
How can I contact OLIPOP for support?
Hi, hello! We’d love to hear from you. Head to our Contact page to get in touch, and our team will help you out.
What happens if I don't like OLIPOP?
We stand behind our products. If you are unsatisfied with your purchase, please reach out to our customer support within the specified time for assistance with returns or refunds.
Storage
How do I store my OLIPOP?
OLIPOP is shelf-stable. You can store unopened cans in a cool, dry place. For the best taste, please chill before drinking.
Can I keep my OLIPOP in the pantry?
Absolutely. Unopened OLIPOP can be safely stored in your pantry or any cool and dry area at room temperature.
Where is OLIPOP located in the store?
You can usually find OLIPOP in the beverage aisle, near traditional soda, sparkling drinks or healthy functional beverages.
Why is some OLIPOP refrigerated and some not?
OLIPOP is shelf-stable, so refrigeration is not required for storage. Some retailers place it in fridges to offer customers ready-to-drink cold beverages immediately.
Fiber Lines
Did the OLIPOP packaging change? Why?
We updated our packaging for better brand recognition and to clearly distinguish between our 6g and 9g fiber product lines, while keeping the great original taste unchanged.
What’s the difference between the 6g and 9g Fiber Line?
The main difference is prebiotic fiber content: one line contains 6 grams of fiber per can, and the other contains 9 grams. Both use premium natural ingredients and deliver great flavor.
How can I tell the 6g and 9g Fiber Lines apart?
You can easily identify them by text marks on the can packaging. Each product is clearly labeled with 6g Fiber or 9g Fiber for quick recognition.
Digestive Health
What is the difference between a prebiotic and a probiotic?
Probiotics are good live bacteria for your gut. Prebiotics are special fibers that feed and nourish healthy gut bacteria to help them grow and work effectively.
Why is there fiber in OLIPOP?
We add plant-based prebiotic fiber to support daily digestive health. It helps balance your gut flora while creating a smooth and delicious drinking experience.
Does OLIPOP have functional benefits?
Yes. With natural prebiotic fiber, OLIPOP helps support gut health. It is low in sugar and free from artificial colors, flavors and preservatives.
What fiber sources are in OLIPOP?
OLIPOP uses a blend of natural plant-based fibers from roots, barks, fruits and botanicals, carefully selected for digestive benefits and mild taste.
Shipping + Delivery
How do you ship OLIPOP & what is the shipping cost?
We use standard reliable carriers for delivery. Shipping fees depend on your location and order weight. Free shipping is available for orders that meet our minimum amount.
Do you ship internationally?
Currently we support shipping to selected regions. Please check the checkout page or contact support to confirm delivery availability to your country.
Why have I only received part of my order?
Large orders may be split into multiple packages for safer delivery. The remaining items will arrive soon. You can track all packages via your order tracking link.
I received a notice my package has arrived and it’s not here yet, what should I do?
Please check with your neighbors, front desk or local delivery station first. If you still cannot find it, contact our customer service for further help.
My order arrived damaged. What should I do?
Please take photos of the damaged items and packaging, then send them to our support team. We will arrange replacement or refund for you quickly.
Is OLIPOP shipped refrigerated?
No. Since OLIPOP is shelf-stable, it is shipped at room temperature without refrigeration.
Subscription
How can I sign up for a recurring subscription?
Select the subscription option on the product page, choose your flavor and delivery frequency, then complete checkout to start your subscription plan.
How can I swap my subscription flavor?
Log into your account, enter the subscription management page, and you can change your flavor selection before the next shipment is processed.
Can I skip a shipment?
Yes. You can pause or skip one shipment in your account subscription settings anytime before billing.
How do I cancel my subscription?
You can cancel your subscription directly in your account subscription panel. Cancellation takes effect for future shipments.
Can I get my subscription sooner than planned?
In most cases you can adjust your next delivery date in account settings to receive your order earlier.
How will I receive my exclusive perks?
Exclusive subscriber perks, discounts and gifts will be applied automatically to your orders or sent via registered email.
What are my payment options?
We support major credit cards, debit cards and mainstream online payment methods for subscription orders.
Should I subscribe if I’ve never tried OLIPOP?
We recommend trying a single pack first to experience the flavor. If you love it, subscription is a cost-effective way to enjoy it regularly.
How can I use dedicated support?
Subscribers can access priority support via the help center or dedicated support email for faster replies.
Can I still take advantage of deals for non-subscribers?
Subscription pricing and promotions are independent. You can check ongoing public deals and place separate one-time orders if you like.
When should I expect my OLIPOP?
Your subscription order will be shipped according to the schedule you selected. You will receive a tracking number once it ships.
Product
When is the best time to consume OLIPOP?
You can enjoy OLIPop anytime throughout the day. It works well as a drink with meals or as a refreshing snack between meals.
How much is one serving of OLIPOP?
One standard can is a single serving, with complete nutrition information printed on each can.
Is it okay to drink more than one OLIPOP a day?
Moderate daily consumption is fine for most people. We suggest following your personal dietary needs and preferences.
Why is there sediment in my OLIPOP?
Light sediment is natural and harmless, coming from real plant-based ingredients and fibers. Just shake gently before drinking.
Payment
What forms of payment do you accept?
We accept major credit cards, debit cards and popular digital payment methods for safe and fast checkout.
How long does it take to process a refund?
After we approve your refund request, funds usually return to your original payment account within 3–7 business days, depending on your bank processing speed.
How can I update the payment information for my subscription?
Log into your account, go to subscription settings, and edit your saved payment method directly.
Can I gift OLIPOP?
Yes. You can send OLIPOP as a gift. Simply fill in the recipient’s shipping address during checkout.
What is Shop Pay Installments?
It is a flexible installment payment service that lets you split your order into multiple interest-free payments.
How do digital gift cards work?
After purchase, the digital gift card code will be sent to your email. You can send it to others or use it to pay at checkout directly.
Ingredients
Can I consume OLIPOP while pregnant or breastfeeding?
If you are pregnant, breastfeeding or have special health conditions, please consult your doctor before drinking.
Can children consume OLIPOP?
OLIPOP is low in sugar and made with natural ingredients. For young children, we recommend proper portion control and parental guidance.
Where can I find nutritional information?
Full nutrition facts and ingredient lists are printed on each can and also available on each product page online.
What is OLIPOP sweetened with?
OLIPOP uses natural, low-calorie sweeteners and fruit flavors to keep sugar content low while maintaining great taste.
Does OLIPOP contain caffeine?
Most OLIPOP flavors are caffeine-free. You can check the ingredient label for details on each flavor.
Is OLIPOP peanut or tree nut-free?
OLIPOP does not contain peanuts or tree nuts as ingredients, but it is produced in facilities that process allergens.
Is OLIPOP kosher?
Selected OLIPOP flavors are certified kosher. Please refer to product packaging for certification marks.